Cancellation and Refund Policy for Management Books
We understand that circumstances may change, and sometimes you may need to cancel your purchase or request a refund for management books bought through our service. Please review our Cancellation and Refund Policy carefully to know your options in such situations.
1. Cancellation Policy
(a) Digital Products: If you have purchased digital management books (e-books), cancellations are generally not accepted, as these products are delivered instantly upon purchase. However, we may consider cancellations on a case-by-case basis if there are extenuating circumstances. Please contact our customer support team at [email protected] to discuss your situation.
(b) Physical Products: If you have purchased physical management books (printed books), you may request a cancellation within 24 hours of placing the order, provided the order has not yet been shipped. To cancel an order, please contact our customer support team promptly with your order details at [email protected] .
2. Refund Policy
(a) Digital Products: As digital management books are non-returnable once downloaded, we do not typically offer refunds for these purchases. However, if you encounter technical issues with the download process or if you believe that your situation warrants special consideration, please contact our customer support team for further assistance.
(b) Physical Products: For physical management books, if you are not satisfied with your purchase or if the product is damaged or defective upon delivery, you may be eligible for a refund or replacement. To request a refund or replacement, please adhere to the following guidelines:
i. Contact us within 15 days of receiving the product with details of your issue at [email protected].
ii. Provide clear photographs of any damage or defects.
iii. The product must be in its original condition, with no signs of wear and tear.
Upon receiving your request and verifying the eligibility for a refund or replacement, we will provide further instructions on how to return the product. Shipping costs for returning the item may be your responsibility unless the return is due to an error on our part.
(c) Refund Processing: Refunds for eligible physical product returns will be processed within 90 business days of receiving the returned item.
3. Contact Us
If you have any questions or concerns regarding our Cancellation and Refund Policy, please do not hesitate to contact our customer support team at [email protected] . We are here to assist you and ensure your satisfaction with your management books purchase.
By making a purchase through our service, you acknowledge that you have read, understood, and agreed to this Cancellation and Refund Policy. Please retain a copy for your reference.